Welcome to Avanti Cavalli Wasmuth. Before using our online services or placing an order on our website (www.avanticavalli.no), please carefully read the following terms and conditions. By accessing our website or placing an order, you agree to comply with and be bound by these terms and conditions.

• Company Name: Avanti Cavalli Wasmuth
• Contact address: Listuveien 9, 1359, EIKSMARKA
• Email: post@avanticavalli.no
• Phone: +47 915 14 104
• Organization Number: 985 284 407

GENERAL

1. Acceptance of terms: By using Avanti Cavalli’s website or placing an order in their online store, the customer accepts the terms outlined below. The customer must ensure they have read and understood the terms before completing a purchase.
2. Customer age: Customers must be over 18 years of age to place orders on Avanti Cavalli’s website. Customers under the age of 18 may be required to provide written permission in order to shop online.
3. Customer information: The customer agrees to provide accurate and up-to-date information, including payment and contact details. It is the customer's responsibility to ensure that the payment methods used are their own and that they have the right to use them.
4. Creditworthiness and payment verification: Avanti Cavalli reserves the right to verify the customer’s creditworthiness and payment information before processing the order. This includes confirming that a debit/credit card or bank account has sufficient funds to cover the full order amount.
5. Customer responsibility: The customer is responsible for any order placed using false identification, another customer’s account, or by any other means of dishonest conduct.
6. Availability of products and services: Avanti Cavalli cannot guarantee that all products and services on the website will always be available. The seller reserves the right to remove a product at any time.
7. Changes to the terms: Avanti Cavalli reserves the right to modify these terms at any time and without prior notice. The terms visible at the time of purchase apply to that specific order.
8. Error correction: Avanti Cavalli reserves the right to correct any typographical errors and mistakes in product descriptions and prices.

ORDER CONFIRMATION AND CUSTOMER RESPONSIBILITY

When placing an order online, the customer will receive an order confirmation. For customized items, it is the customer’s responsibility to verify the accuracy of the provided information. The order confirmation must be reviewed carefully after the order is placed, and any necessary corrections must be requested immediately. Changes can be made as long as the order has not been picked up or shipped. However, Avanti Cavalli does not accept responsibility for changes requested late after the order has been approved.

PROCESSING TIME AND DELIVERY TIME

Our goal is to process orders as quickly as possible. Delivery time is normally between 7 and 22 days. During periods of high demand, this timeframe may be slightly extended.

If standard items are out of stock in our warehouse, we may request them from the supplier and ship them as soon as possible, or alternatively cancel the order. If the item is also out of stock with the supplier, we offer the option to choose a replacement item or receive a full refund.

CORRECTIONS AND ERRORS

We reserve the right to correct any typographical errors, as well as mistakes in product descriptions and prices.

PRICES AND SHIPPING COSTS

All prices are listed in Norwegian kroner (NOK) and include 25% value-added tax (VAT). A fixed shipping fee of 135 NOK will be added to the total order amount, except for orders over 1,500 NOK, which will be shipped free of charge. For special orders, additional handling and/or shipping fees may apply.

ITEMS WITH EXTENDED DELIVERY TIME

Some items on our website have longer delivery times. If one or more of these items are ordered, the delivery time for the entire order will be extended, usually by 5 to 10 days.

PAYMENT METHODS

The accepted payment methods in our online store are:

• Klarna
• Visa
• MasterCard
• Vipps

CANCELLATION PERIOD AND RETURN POLICY AT AVANTI CAVALLI

As a customer of Avanti Cavalli’s online store, you have the right to a 14-day cancellation period. Returns are unconditional, but the returned products must be in the same condition as when you received them. Returns are not accepted for customized products or for free items or bonuses. If such products are returned, no compensation will be provided.

ORDER CANCELLATION

If you wish to cancel your order, you must notify Avanti Cavalli’s customer service immediately, and no later than 14 days after receiving the products.

REFUND PROCESS:

A refund will be issued once we have physically received the returned order at our warehouse. We will use the same payment method that was used for the purchase. In some cases, we may require your bank account details (IBAN/SWIFT) to process the refund. Shipping costs will be refunded if the entire order is cancelled.

RETURNS OF UNUSED PRODUCTS

Products must be unused and in their original packaging to be eligible for return. Returns of embroidered items, free products, or bonuses will not be accepted. Certain items—such as hygiene and safety products, opened audio or video recordings, and software with opened packaging—cannot be returned.

OTHER NON-RETURNABLE PRODUCTS

• GIFT CARDS
• DOWNLOADABLE SOFTWARE
• SOME PERSONAL AND HEALTH PRODUCTS

FEE DEDUCTION FOR DAMAGED OR DIRTY PACKAGING

We reserve the right to deduct a fee of 50 NOK for product packaging that is damaged or dirty.

RETURN PROCESS

You can start the return process by sending an email to retur@avanticavalli.no or by using the return section in your order history on our website. Once your return is registered, we will send you a return label to your email address if you meet the requirements of our policy.

RETURN DEADLINE

You have up to 14 days after receiving the products to return them. We cannot offer a refund or exchange for the item after this period.

REFUND FOR LOST RETURNS

If the returned package is lost on its way to our warehouse, and you have a tracking number for the return package, we will refund the value of the products. We reserve the right to initiate an investigation with the shipping company to determine the package’s location.

RETURN SHIPPING

You are responsible for paying your own shipping costs to return the item. Shipping costs are non-refundable.

CLAIMS FOR DEFECTIVE PRODUCTS IN ACCORDANCE WITH THE CONSUMER PURCHASE

According to the Consumer Purchase Act, you have the right to request a replacement, a price reduction, or to terminate the agreement if a product is delivered with defects or faults. The deadline for making claims is usually 2 years after you have received the product. If the product is expected to last significantly longer than 2 years, this period is extended to 5 years. You must inform us of any defects within a reasonable time after you discovered or should have discovered the defect. If you wish to terminate the agreement or receive a replacement product, you must return the defective product along with the return form.

• Exceptions to claims: We reserve the right not to accept claims for defects caused by the customer's careless handling of the product, or if the customer does not follow the normal usage instructions. It is important to note that we do our best to display our products accurately, including composition and colors. However, minor variations in colors or details, as well as small issues such as scratches on the product, are usually not sufficient to approve a claim and do not entitle you to a refund.
• Process for Approved Claims: If your claim is approved, we will repair or replace the product free of charge, give you a discount on the price, or refund the full amount. We cover the associated shipping costs for claims/defects. You only need to inform us of this in the return form that came with the package, and then cover the cost of return shipping yourself. We recommend using Norgespakke with tracking.
• Resolution of disputes: At Avanti Cavalli, we always try to resolve complaints and disputes with customers first. If the dispute cannot be resolved between the parties (seller-customer), you have the option to bring the case to the Norwegian Consumer Council. We follow the decisions of the Consumer Complaints Board in case of a dispute.

POLICY, OBLIGATIONS, COMPLAINTS AND TERMINATION OF AGREEMENT

Buyer’s rights in case of delay:

1. Fulfillment: If the seller does not deliver the item as agreed, the buyer can keep the purchase and set a reasonable additional deadline for the seller to fulfill the order.
2. Termination: The buyer can terminate the agreement if the delay is significant or if the seller does not deliver the item within the agreed additional deadline.
3. Compensation: The buyer can claim compensation for losses resulting from the seller’s delay.

Buyer’s rights in case of defects:

1. Repair or Replacement: The buyer can require the seller to repair the defect or replace the product. The seller must carry out the repair or replacement within a reasonable time and at no extra cost to the buyer.
2. Price Reduction or Termination: If the defect is not repaired or replaced, the buyer can request a price reduction or terminate the agreement.
3. Compensation: The buyer can claim compensation for financial loss resulting from the product’s defect.

Seller’s rights in case of buyer’s breach:

1. Fulfillment: If the buyer does not pay, the seller can withhold the product and demand payment.
2. Termination: In the event of significant breach by the buyer, the seller can terminate the agreement.
3. Compensation: The seller can claim compensation for financial loss resulting from the buyer’s breach.

• Interest, Collection Costs and Fee for Unclaimed Products: The seller can charge interest for late payment, collection costs, and a fee for unclaimed and unpaid products in accordance with applicable law.
• Complaint Procedure: The buyer must submit complaints to the seller in accordance with the agreement, including specific deadlines and procedures for complaints regarding delays or defects.

PERSONAL INFORMATION

Collection and Storage of Data:

• Sellers may only collect and store personal information that is necessary to fulfill contractual obligations, unless consent from the buyer has been obtained for other specific purposes.
• Personal information for buyers under 15 years old may only be collected with the consent of a parent or guardian.

Sharing with Third Parties:

• The buyer’s personal information shall only be shared with third parties if it is necessary to fulfill the contract or if required by law.

Personal Identification Number:

• The buyer’s personal identification number may only be collected if there is a legitimate need for secure identification and if such collection is necessary.

Consent for Other Purposes:

• If the seller wishes to use the buyer’s personal information for additional purposes, such as sending advertising or information beyond what is necessary to fulfill the contract, consent from the buyer must be obtained when entering into the contract.
• Consent must be voluntary and given through an active action, such as checking a box.

Information and Transparency:

• The seller must inform the buyer about the intended use of personal information and who will use it.
• It must be clear to the buyer how to contact the seller (for example, via phone or email) to ask questions about the use of personal information or to request changes or deletion of it.

Data Security:

• Sellers must implement appropriate measures to ensure the data security of collected and stored personal information.

Buyer’s Rights:

• The buyer has the right to access, correct, delete, or restrict the use of their personal information, in accordance with legal regulations.

Compliance and Sanctions:

• Sellers must comply with this privacy regulation, and violations may lead to sanctions according to the severity of the breach.

Monitoring and Supervision:

• A supervisory authority will be established to ensure compliance with this regulation and to protect the buyer’s rights regarding their personal data.

INFORMATION ABOUT COOKIES

On the Avanti Cavalli website, we use cookies to improve your user experience and provide access to various functions available on our site. Cookies are small text files that are stored on your device and used for various purposes, such as customizing the website according to your preferences, tracking products in your shopping cart, managing your purchases, and securing your session on the website.

TYPES OF COOKIES USED

• Permanent cookies: These cookies are used to store personal settings on Avanti Cavalli, such as your browser preferences, so that you do not need to make certain choices every time you visit our website. They are also used to customize information and advertisements to be as relevant as possible for you.
• Temporary cookies: These cookies are used to record statistics about the use of the website and are deleted when you close your browser.

By accepting the terms and/or privacy policy of Avanti Cavalli and using our website, you consent to the processing of cookies as described above. However, if you do not wish to accept the use of cookies, you can disable them in your browser’s security settings.

PROCEDURE FOR COMPLAINTS AND DISPUTE RESOLUTION

• Deadline for Submitting Complaints: Complaints must be directed to the seller within a reasonable time from when the problem was identified or the dispute arose.
• Amicable Dispute Resolution: The parties involved must attempt to resolve any dispute in an amicable manner before seeking other measures.
• Mediation through the Consumer Authority: If attempts at amicable solutions are unsuccessful, the buyer has the right to contact the Consumer Authority for mediation. The Consumer Authority is available for assistance by phone at the number 23 400 600.
• Complaint Portal at the European Commission: If the buyer is residing in another country within the European Union and wishes to file a complaint, they can use the complaint portal at the European Commission. This portal is particularly relevant for resolving cross-border disputes. The complaint can be submitted at the following link: http://ec.europa.eu/odr.

This procedure aims to ensure that disputes between the buyer and the seller are resolved in a fair and efficient manner by promoting amicable solutions whenever possible and by providing additional resources, such as mediation through the Consumer Authority and the complaint portal at the European Commission, for cases where more formal intervention is necessary.